HCI is in full swing. Within our support organization, we are working on the further professionalization of 2nd line support — with the goal of structural knowledge retention, faster problem solving and closer cooperation with our product teams. 

For our teams in Hoofddorp (SoM) and Alphen aan den Rijn (Evry) we are looking for a: 

2nd Line Support Specialist 

who wants to tackle complex customer questions, takes ownership of specific software modules, and is the first point of contact for internal colleagues in the event of technical or functional escalations. 

What are you going to do? 

• You analyze complex customer questions and ensure substantive follow-up in collaboration with product development or IT. 
• You act as knowledge owner of one or more software modules. 
• You support your colleagues in 1st line support and actively think about improving work processes, documentation and knowledge sharing. 
• You work closely with the team at your location and with colleagues at other locations within HCI. 
• You assist in compiling and maintaining knowledge articles and documentation. 

What do you bring 

• Experience in software support or a similar role, preferably within the healthcare or IT sector. 
• Analytical skills, independence and a service-oriented attitude. 
• Good communication skills and the ability to transfer knowledge clearly. 
• Affinity with improving processes, documenting solutions and collaborating with different departments. 

Good to Know 

We have now identified a strong internal candidate for both locations. However, we believe it is important to also give other interested parties with a suitable background the opportunity to express their interest. 

Interested? 

This vacancy will be online on our website for one week. Are you interested in this role, or would you like more information first? Please let us know via Anne-Marie Bresser (abresser@hci-software.com), or discuss it with your team manager.
We are looking forward to your reaction!