Your contribution to accessible digital care
Are you service-oriented, structured, and do you enjoy working in an organization that supports primary care with smart software solutions? Then we're looking for you! As a Customer Service Representative at HCI – Incura Make a daily impact by supporting healthcare professionals and helping them make optimal use of our innovative SaaS software solutions. This way, you contribute to better healthcare, easily arranged!
What are you going to do?
As a Customer Service Representative, you'll be the link between our users (physiotherapists) and our team. You'll ensure that healthcare providers receive prompt and effective assistance, freeing up time for their patients. Your primary goal is to provide customers with fast, effective, and friendly support, and to contribute to the continuous improvement of our services.
Your tasks:
- Answer customer questions via phone, email and support portal.
- Independently resolve customer queries and communicate clearly.
- Register, categorize and monitor notifications.
- Complex issues are escalated to the second line.
- Contribute to knowledge articles and improvements to support documentation.
- Actively refer customers to training courses, Academy content and power sessions.
- Contribute to and participate in improvement projects and process optimization.
About Us
At the Health Cloud Initiative (HCI), over 220 colleagues across the Netherlands (Amsterdam, Haarlem, Hoofddorp, Alphen aan den Rijn, Wageningen, Eindhoven, and Maastricht) work together towards our goal: better care, easily managed. We offer innovative software solutions such as electronic patient records, practice management systems, and patient portals for paramedics and healthcare providers.
At HCI – Incura We believe in technology that truly helps – both for healthcare providers and users. Our team is diverse and engaged, with room to be yourself and grow. At our company, job satisfaction and impact go hand in hand.
What do we offer?
At HCI – Incura we believe in caring for each other - also within the team. That is why we offer you:
- Salary: €2.600 to €3.100 gross per month based on 40 hours.
- 8% holiday allowance and good pension scheme.
- Hybrid work: at our nice office in Haarlem and 2 days from home.
- 25 vacation days, the option to purchase 10 additional days.
- Travel allowance, home work allowance of € 2,40 per day and mileage allowance of € 0,23 per kilometer
- Home work place allowance of €500 every two years.
- Learning & development: Plenty of room to develop yourself, with attention to your professional and personal growth. For example, to a 2e line roll!
- Job satisfaction: collegial team with a passion for care & technology.
- Healthy coziness: lunch and fun team outings.
- Working at the market leader in healthcare IT: 5.000+ healthcare practices, 4+ million end users – impact at scale.
What are you bringing?
You're customer-focused, analytical, structured, and a quick thinker. You enjoy collaborating with colleagues and actively seek solutions.
- MBO+/HBO working and thinking level.
- At least 1 year of experience in a customer-facing or supporting role.
- Excellent communication skills (oral and written).
- An affinity with the healthcare sector and experience with physiotherapy or primary care is an advantage.
- Stress-resistant and solution-oriented.
Interested?
Do you want to use your talent to improve healthcare through smart technology? We'd love to hear from you!
Send your short motivation and CV to vacancies@hci-software.com
We are already looking forward to your response!
Customer Service team HCI – Incura