Are you a customer-oriented all-rounder and do you enjoy solving issues together with a team of enthusiastic support employees? Do you feel at home in a dynamic environment and do you want to mean something to someone else? Then we have a nice challenge for you! To strengthen our customer support team, we are looking for a Customer Support Employee.
You do this at Embloom
As a Customer Support Employee, you are the first point of contact for our customers. You provide telephone and written service to users of the platform and are responsible for all incoming issues. This ranges from providing technical and functional support to answering questions of a financial, commercial or general nature. You work together with a team of experienced and enthusiastic colleagues, who are happy to help you develop further. You also have short lines of communication with colleagues from other departments and ensure that our customers are helped to their complete satisfaction.
The work is very varied; all kinds of questions and support requests pass by. An average working day therefore does not really exist, but in general your work consists of:
- Providing (first line) support to internal and external users of our platform through a ticket system. For example, you provide advice on the application possibilities of our platform and answer simple, routine questions of a technical, functional, commercial, financial and general nature;
- Monitoring the progress of handling technical questions;
- Providing feedback to the customer or your colleague;
- Carrying out (simple) custom requests;
- Drafting clear user manuals for both internal and external users, explaining the new functionalities of the applications;
- Sending (simple) quotes;
- Identifying common customer problems and questions, inventorying possible scenarios per problem or question, searching for a suitable solution and recording this in the knowledge base.
You in a nutshell
- You are looking for a job for 32-40 hours per week;
- You have an MBO+/HBO- working and thinking level and preferably have completed a training course in the field of ICT or similar;
- You have an affinity with healthcare;
- You have an excellent command of the Dutch and preferably English language in both spoken and written form. In addition, you preferably have at least a basic command of the German language;
- You have a commercial, customer and results-oriented attitude, you enjoy being in contact with people and you communicate in a friendly, clear, energetic and concise manner;
- You have good knowledge of Microsoft Office. Experience with CRM and ticket systems is a plus;
- You can maintain a good overview, are solution-oriented and respond flexibly, decisively and creatively to questions and situations;
- You have integrity, work accurately and handle confidential (privacy-sensitive) information, such as organizational, customer and patient data, with care and discretion.
Vacancies Embloom stands for
That you will work in an open and flexible work environment with room for personal development, so that you can grow even more in what you are good at and want to become good at. What else you can expect:
- A flat organization with short lines of communication;
- Depending on your experience, a salary between € 2.924 and € 4.556 per month based on 40 hours;
- Flexible working conditions where you determine where and when you work in consultation with direct colleagues;
- 29 days of vacation per year based on 40 hours;
- A pension scheme, travel allowance and home working allowance;
- Motivated and driven colleagues are included for free, at an office in Maastricht that is easily accessible by public transport and car (including free parking and free charging of electric cars);
- A pleasant working atmosphere, in which informal manners are central. Of course, fun outings are also a must.
This is us
We are Embloom and we are committed to better, future-proof healthcare. We offer an e-health platform with various applications for diagnostics, effect measurement and online treatment. We believe that e-health increases the effectiveness of healthcare. It enables people to gain access to high-quality care. E-health can also help to reduce the workload of healthcare providers, so that they experience more pleasure in their work. We now support a large number of healthcare organizations in the Netherlands, Belgium and Germany. At Embloom employs approximately 35 people, mainly at our location in Maastricht. In addition, people work from home or our location in Bonn. Our team is a motley collection of talent and personality. Each with their own strengths, ideas and skills.
Keen?
Great! We are also curious about you. To apply immediately, send your CV and motivation to hr@embloom.com. We will contact you as soon as possible. Do you have any questions first? Please contact Anne-Pauline de Baedts via +31 (0) 88 203 7 203.
If there is a match with your profile, we will schedule an introductory meeting at our office in Maastricht. Are we both enthusiastic after this? Then we would like to schedule a shadowing day. The final step is an employment conditions interview, after which we would like to welcome you as a new colleague!
A VOG is required for this position. Acquisition in response to this vacancy is not appreciated.