Does it give you a kick to offer a customer the very best service? Then take a look at this vacancy. HCI GGZ develops smart software for mental health care with the aim of making care easier and better organized.
Will you be our new Customer Support employee in Wageningen?
As a Customer Support Employee, you are responsible for providing first-line support to our customers. You are the first point of contact for technical questions, problems and requests from customers. In addition, you are also responsible for recording and maintaining customer interactions and resolving issues according to established procedures.
Responsibilities
- Answering incoming phone calls, emails and customer tickets
- Identify, diagnose and resolve customer technical issues
- Recording customer interactions and tracking incidents in the ticket system
- Collaborate with internal teams to resolve complex issues and coordinate escalations as needed
- Proactively communicate with customers about incident progress and resolutions
- Contribute to improving internal processes and documentation
Requirements
- MBO+/HBO work and thinking level in a relevant field
- Excellent communication skills, both oral and written
- Technical knowledge of ICT systems, networks and software applications
- Experience in customer service or technical support is a plus
- Knowledge of mental health care and/or youth care is an advantage
- Problem solving skills and the ability to work under pressure
- Team player with a positive and proactive attitude
What do we offer
- A dynamic work environment with opportunities for personal and professional growth
- A pleasant working atmosphere with motivated colleagues
- A small team dedicated to a product and its users
- Salary: €2.300,00 – €2.850,00 per month
- Excellent secondary employment conditions and facilities
- We prefer to work together in the office, but working partly from home is also possible.
About us
HCI GGZ is a software company for the Mental Health and Social Domain (Youth Care and WMO). With our team of professionals we support Institutions and Practices on a daily basis with products such as an Electronic Patient File (EPD) and a Client Portal.
HCI GGZ is part of Health Cloud Initiative, a company that develops software for healthcare professionals with the mission to improve healthcare in the Netherlands. We do this with software that supports healthcare providers and helps them to provide better care. This makes healthcare providers happy and patients better.
Respond?
Please send your application with CV and motivation. by email to vacature@crs-software.nl. For more information, please contact Chris-Jan van Schendel (Branch Manager) on telephone number 06- 15290792 .